Open Call: Join our Visitor Experience Assistants panel
We have an open call for submissions to be considered for the Culture Company’s preferred supplier panel in the area of Visitor Experience.
Deadline for applications: 28 January 2025.
Dublin City Council Culture Company is seeking applications to join our Visitor Experience Assistants Panel for Richmond Barracks, 14 Henrietta Street, our engagement programmes and associated venues.
The Visitor Experience team manages front-of-house operations and tours with its primary focus on providing a welcoming environment whilst ensuring the highest level of customer service for all who visit and engage with the Culture Company, including visitors, artists, audiences, venue hires, team members and the local community.
Collaboration is a key aspect of the department's work, as the department works with all of the Culture Company teams to help maintain a safe and inclusive environment for everyone engaging with the cultural sites and programmes.
Visitor Experience Assistants help ensure the smooth daily running of Culture Company’s venues and events by:
- Providing excellent customer service by sharing information, giving support and assisting in visitor experience.
- Ensuring all contact with visitors is conducted professionally and in a timely fashion as the visitor-facing representative for the company.
- Serving as the visitor experience representative in our venues including front of house, reception and at events.
- Providing administrative, operational and customer support at events, front of house, and across venues and programs. Shifts will include working weekends and evenings.
- Utilising our ticketing system (Ticketsolve) to manage our ticketed events. This includes checking in visitors who have prebooked and selling walk up tickets.
- Supporting financial administration, including daily cash-up and reconciliation.
- Setting up meeting rooms, events and supporting venue hires on site as required.
Submission Process Timeline
The proposed timetable in relation to this process is as follows:
Issued: 6 January 2025.
Deadline for applications: 28 of January 2025.
Interviews of shortlisted applicants: 4 and 5 February 2025.
Confirmation of appointment to Panel: February 2025.
How the Panel of preferred supplies will operate:
- Being on this panel may consist of being offered paid, part-time projects or rostered support work to ensure the smooth day-to-day running of activities at our venues, which include Richmond Barracks, Dublin 8 and 14 Henrietta Street, Dublin 1.
- Depending on business needs, panel members may be offered long or short-term contracts for service - subject to their own availability.
- Appointment to the Panel will be confirmed by a letter of invitation. Being accepted to the panel does not guarantee that you will be offered work during the duration of the panel.
- Appointment to the panel is from February 2025 to May 2026.
- All members of this panel are included as independent contractors and can be offered long term or short term contracts for service by the company when or as a need arises. If you are appointed to a panel you have the option to either accept or decline work or contracts when they are offered.
- Project work when it is offered is either part-time or full time short term and all projects or work is paid. When a project is confirmed you will complete necessary training provided by the company. All training time is paid.
- We also offer work via a monthly roster system. Shifts can range between 2 and 8 hours long. Contracted members of the panel may be offered hours depending on how busy the schedule is, monthly in advance. These shifts may be declined or accepted based on availability. Shifts may extend beyond standard office opening hours for private events or evening programming. All contractors must complete all necessary training provided by the company. All training time is paid.
- All agreed work will be contracted via a contract for service. And all completed work should be invoiced by the individual.
- No invoices will be paid without proof of tax clearance, and/or VAT registration number where applicable.
Other Notes:
- Successful panellists will not be expected to work exclusively for the Culture Company.
- Garda clearance may be required by Dublin City Council Culture Company and Contractors will be advised of this as required.
- Dublin City Council Culture Company is committed to developing policies and practices ensuring that accessibility, Universal Design and reasonable accommodation for people with disabilities are taken into account when providing services for Dublin’s citizens, communities, cultural organisations, businesses, and Dublin City Council itself.
Required Documentation for Submission
Submissions are now open and must include the following:
- CV (including the names and contact details of two referees)
- A one-page cover letter citing your specific skills, knowledge and experience relevant to the project work specification and essential criteria.
Evaluation of Submissions and Award Criteria:
The ideal persons will come from diverse backgrounds in terms of their professional and life experiences but share a love for Dublin City, its community and history. The ideal panellist will possess clear and approachable communication skills and be able to provide exceptional customer service and demonstrate a strong interest in Dublin City Council Culture Company’s work.
We are interested in submissions that demonstrate the necessary interest, skills, and experience as detailed below.
Award Criteria - interests, skills, and experience we are looking for:
- A minimum of one year of venue administration, visitor-facing support or supervision or equivalent experience.
- A willingness to be able to work flexibly throughout the whole week, including weekends and evenings.
- A good level of computer literacy including proficiency in GSuite and a box office/ticketing system - we use Ticketsolve.
- Excellent communication and interpersonal skills with a genuine desire to provide excellent customer service.
- Proven ability to work on their own initiative
Submission Details:
Completed applications should be sent by email only to opencall@dublincitycouncilculturecompany.ie with “Visitor Experience Assistant Panel” in the subject line. Applications received after the closing date and time will not be accepted.
Deadline for applications is Tuesday the 28 of January 2025.
The information supplied in your application will be reviewed against the criteria set out in this notice. Dublin City Council Culture Company reserves the right to shortlist applicants and/or call them in for interviews, scheduled for the 4 and 5 of February 2025.
All applicants will be notified of the status of their application at this time. It will not be possible to provide application process feedback to unsuccessful applicants. The Visitor Experience Assistants panel will be appointed in February 2025.
Dublin City Council Culture Company reserves the right, at its sole discretion, to extend the closing date for receipt of responses or any other date provided in this invitation to a Panel of Preferred Suppliers.
About Dublin City Council Culture Company:
Dublin City Council Culture Company runs cultural initiatives and buildings across the city with, and for, the people of Dublin.
We collaborate with people, communities, cultural organisations, businesses, and Dublin City Council to embed cultural experiences and increase cultural participation throughout Dublin.
Our vision is for a Dublin where culture connects everyone and everything. Our mission is to connect people through culture and conversation to ignite imaginations and experiences.
We run buildings including 14 Henrietta Street, Dublin 1 and Richmond Barracks, Dublin 8. We also run cultural engagement programmes including Culture Club and Tea & Chats. Visit this page to read more about what we do.
